What We Do

The Global Capability Centre (GCC) journey started in the late eighties when Texas Instruments established its centre in Bengaluru for semiconductor IC design.

 

What started as a journey to leverage low cost technology talent has over the last 3 decades evolved into an integrated capability play that delivers a positive impact across every function of an organization. Organizations today leverage the GCC model to drive change and innovation, deliver a differentiated customer experience or drive operational excellence among others…In effect the GCC has evolved into a Value Centre that is at the core of corporate strategy. Organizations from start-ups to fortune 500 are leveraging this approach.

 

Size is not a deterrent anymore as at the heart of any captive strategy is the focus on acquiring/ building and developing Talent (and global leadership) for the organization We therefore believe that not only is the GCC model here to stay but is a key differentiator to stay ahead in this disruptive age

At wNy, we help our customer’s to

  • Drive their GCC strategy right from the decision on an effective model, to set up, run and operate it successfully
  • Define strategy, service stack and manage incubation of new capabilities or optimize existing ones
  • Benchmark performance in case of existing GCC’s, improve/transform their operations and focus on value realization

Our Platform

Enables the parent to focus on its core activity – ‘delivery of required capability from the India Center’, by leveraging a platform offering from wNy to manage all support and operational requirements of running the India Center

Core Services

Platform model is an ideal way for small to medium enterprises to effectively run its India center without creating a large support infrastructure in India. For larger enterprises it provides a quick start model and an option later to migrate to their own operations

FACILITY

Secure Office space in leased or co-working environment with connectivity and security

FACILITY OPERATIONS

End to end mgmt. of facility covering facility administration to all employee services

RECRUITMENT

End to end management of employee hiring, background verification and on-boarding

HUMAN RESOURCES

End to end management of employee life cycle from payroll to performance & development

CENTER GOVERNANCE

Working with Parent and Center leadership to provide mgmt.  And day to day oversight

EMPLOYEE COMPLIANCE

Managing all India center employee and labour law compliances

SECURITY & PRIVACY

Adherence to corporate and local Security and Privacy compliance requirements

REGULATORY COMPLIANCE

Managing all entity and regulatory compliance mandated by Indian law

IT INFRA

Provisioning, implementing and managing all IT Infra/Comm Setup needs by sourcing local vendors.

LEGAL

Legal support for India Center operations under corporate Legal offices with meeting all statutory and compliance.

FINANCE & ACCOUNTS

End-to-end management of all financial accounting and reporting under corporate CFO

MANAGEMENT REPORTING

Providing complete mgmt.  reporting on financial and operational performance

Sevices on Demand

INNOVATION LAB

Helping build and operate a corporate innovation lab at the India center

PROCESS AUTOMATION

Helping build automation solutions across business/operations

QUALITY

Providing Delivery quality consulting support and oversight

TECHNOLOGY CONSULTING

Helping build technology solutions by providing solution capability and delivery

STARTUP ENGAGEMENT

Helping leverage the Indian startup eco-system and work effectively with startups

LEADERSHIP BUILDING

Providing delivery and operational leadership and mentoring leaders in the center

CULTURAL ADVISORY

Helping build the right culture and engagement and driving integration with the parent

CAPABILITY DEVELOPMENT

Helping build an internal Center Of Excellence in relevant Technology or Process area

PROGRAM MANAGEMENT

Management of specific programs/journeys and driving to success

Our Methodology

SURVEY

Art of the Possible

Identify the possible processes/services that could be set up  at a high level

Market Survey

Visit Locations  to  confirm art of the possible, identify potential locations, understand talent and best practices

STRATEGY

Develop Strategy

Build a full-fledged GCC strategy through market analysis and workshops to arrive at desired outcomes

Business Case

Build a formal business case for the GCC which covers investments and ROI over a period of 3 to 5 years

PLANNING

Implementation Plan

Build a detailed plan covering GCC Set up, Service Delivery transition and  Steady State operations

PMO Set Up

Set up the  PMO to drive the execution of the approved implementation plan

EXECUTION

Implementation Plan

Build a detailed plan covering GCC Set up, Service Delivery transition and  Steady State operations

PMO Set Up

Set up the  PMO to drive the execution of the approved implementation plan